Provide Responsible Gambling Services SITHGAM001


Provide Responsible Gambling Services SITHGAM001

This training is an essential underpinning skill for all hospitality workers involved in the sale and service of gambling activities such as gaming machines, Keno, TAB, table games and lotteries carried out in a licensed premise. 


COVID-19 Update: If your card was due to expire after 1 March 2020 and you had not already renewed the card by 29 May 2020, the NSW Government has extended the expiry date to 30 June 2021. The existing card remains valid, despite the date on the physical card. The digital version of the card shows your correct expiry date. You do not need to renew the competency card until 90 days before the new expiry date. More COVID-19 information for the liquor and gaming industries is available.

Click on the link below for further information


This course addresses the requirements to provide responsible gambling services (wagering and gaming) and assist those customers who have issues with problem gambling.

This course is suitable for those wanting to gain employment in operational job roles such as gaming attendant, table game attendant, croupier, and multi-skilled food and beverage attendant.


Course Delivery
Students will complete this course in one (1) day and must attend for the full six (6) hours of face to face delivery in the classroom, not including breaks. (Hours are regulated by Liquor & Gaming NSW). Students will be assessed in both theory and practical using assessment tools such as short answer questions and role plays.

There is a 30-minute meal break and all students are required to return on time. Use of microwave and fridge available. Tea, coffee, and milk only supplied.

After successful completion of the course examination, students are issued with a nationally recognised Statement of Attainment and Liquor and Gaming NSW RSA interim certificate. The RSA interim certificate allows participants to work for 90 days while they order and receive their NSW photo competency card. Students need to apply through Service NSW for the NSW photo competency card and should receive it within four weeks via post. A digital version of the card is also available through the Service NSW app. For further information visit https://www.service.nsw.gov.au/transaction/apply-rsa-or-rcg-competency-card   

Licencing and Regulations
If you hold a Current NSW RSA/RCG Competency Card issued from August 2011 at the point of expiry, this course is not suitable. You need to complete an on-line refresher course and we advise you to contact Liquor and Gaming NSW on http://www.liquorandgaming.nsw.gov.au for further instruction or use the link below for more information: https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/competency-cards/nsw-competency-card-renewals   

If you have a current RSA/RCG Competency Card but would prefer to do a full RSA/RCG course instead of a refresher, WRCC can facilitate with a completed student declaration. Contact WRCC for further information.

Entry Requirements
Participants must be a minimum of 17 years of age to enrol. As of 1st January 2015, it’s a compulsory requirement that ALL students must provide a Unique Student Identifier number (USI) prior to commencement of any accredited course. Please click on the link http://www.usi.gov.au to create or retrieve your USI.

Course Requirements
Students are required to provide 100 points of identification on the day of the course (Originals only as photocopies cannot be accepted). Students must provide their full name, including middle name, current address, phone number, and email address as per their identification upon enrolment.

Practical Experience and Industry Networking
Training is offered in a classroom with face to face delivery from an experienced industry expert.

Student Fee
$145.00 Course fee to be paid in full upon enrolment.

Full Course Costs

Course Structure
SITHGAM001Provide Responsible Gambling Services https://training.gov.au/Training/Details/SITHGAM001   

Please click the link for the student handbook  Student_Handbook for further information.

Upcoming Workshops

Name Date Time Location Available Spaces Cost
Provide Responsible Gambling Services SITHGAM001 24 October 2021 09:00 am – 04:30 pm WRCC Leeton 8 $145.00
Provide Responsible Gambling Services SITHGAM001 26 October 2021 09:00 am – 04:30 pm WRCC Griffith 8 $145.00
Provide Responsible Gambling Services SITHGAM001 23 November 2021 09:00 am – 04:30 pm WRCC Griffith 12 $145.00
Provide Responsible Gambling Services SITHGAM001 28 November 2021 09:00 am – 04:30 pm WRCC Leeton 12 $145.00
Provide Responsible Gambling Services SITHGAM001 14 December 2021 09:00 am – 04:30 pm WRCC Griffith 12 $145.00

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Useful links

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